Shipping policy

Shipping Policy

Effective Date: June 26, 2026

Thank you for shopping with Rarely & Co. We are committed to delivering your personalized gifts and essentials safely and on time.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully received.

  • Personalized products may require 2–5 business days for customization before dispatch.

  • Orders are processed Monday through Saturday, excluding public holidays.

Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on courier services, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Any free shipping offers will be clearly mentioned on our website during promotional periods.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment.

Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If delivery is unsuccessful due to:

  • Incorrect or incomplete address

  • Incorrect contact details

  • Customer unavailable to receive the package

the order may be returned to us. Additional shipping charges may apply for re-dispatch.

Personalized Orders

Since personalized products are custom-made, production begins shortly after your order is confirmed.

Please ensure that:

  • Names and engraving details are entered correctly.

  • Uploaded photos are clear and accurate.

  • Shipping information is complete before placing your order.

Once production has started, customization details cannot be changed.

Delays

Although we strive to deliver every order on time, delays may occur due to:

  • Courier service delays

  • Natural disasters or severe weather

  • Government restrictions

  • Festivals and peak shopping seasons

  • Public holidays

We appreciate your patience in such situations.

Damaged or Missing Orders

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the package and product

  • A brief description of the issue

Our support team will review your request and work toward a prompt resolution.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Rarely & Co. is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

For any questions regarding shipping or your order, please contact us:

Rarely & Co.

Owner: Nalina K

Phone: +91 9845101110

Email: rarelyandco@gmail.com

Address:
#72, 1st C Cross,
3rd Stage, Basaveshwarnagar,
Bangalore – 560079, Karnataka, India

Thank you for choosing Rarely & Co. We appreciate your trust and look forward to delivering products that make every gift truly special.