Refund policy

Return & Refund Policy

Effective Date: [31-07-2026]

At Rarely, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories are included.

  • The item is accompanied by proof of purchase (order number or receipt).

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

  • Items marked as Final Sale or Non-Returnable

  • Gift cards

  • Personalized or custom-made products

  • Products damaged due to misuse, improper care, or normal wear and tear

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

After review, we will arrange a replacement, refund, or other appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We offer exchanges for eligible items if they are available in stock. If the requested item is unavailable, a refund or store credit may be offered.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, Rarely will cover the return shipping costs.

  • For all other returns, the customer is responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

Email: [rarelyandco@gmail.com]
Business Hours: [Monday–Friday, 9:00 AM–6:00 PM]

We appreciate your trust in Rarely and are committed to providing a smooth shopping experience.